On the occasion of the inaugural issue of Decolonization: Indigeneity, Education & Society, we examine the many contradictions, contestations and possible pathways to decolonization.
Customer involvement in infrastructure maintenance activities is a complex process due to various decision-making parameters surrounding maintenance. Compared to manufacturing and other disciplines where QFD is widely used, expectations of the infrastructure user as a customer are truly dynamic given the changing economic conditions, technologies, environmental regulations, etc.